FAQ's

Orders are shipped using trusted international courier partners like UPS, FedEx, USPS or DHL to ensure secure and reliable delivery.

Afloir offers free standard worldwide shipping on all orders. Expedited shipping options may be available at checkout for an additional fee.

Yes. Afloir ships to most countries worldwide. Delivery availability may vary by location.

Standard shipping is our complimentary delivery option. Delivery times vary by destination and may include production and processing time before dispatch.

Usually takes 3-5 business days for processing and delivery will be made in 5 to 10 business days.

Expedited shipping is a paid option available at checkout, offering faster delivery once your order has been ready or produced.

Usually takes 1 business day for processing and delivery will be made in 3 to 5 business days.

Orders are shipped from the nearest Afloir warehouse where the product is available. In some cases, orders may be fulfilled from multiple locations., prioritizing efficiency and care.

We aim to ship your order within 3 business days from the time of receiving it (excluding weekends and holidays). The actual delivery time of the item will vary based on the shipping method you choose during the checkout process. Please consider the shipping method's estimated delivery time to determine when you can expect to receive your order.

Tracking details will be provided via email once your order ships.

If your order has not yet shipped, it may still be in production or preparation, particularly for handcrafted items.

Once your order has been completed and handed over to the courier, you will receive a shipping confirmation email with tracking details.

Because some products are made to order, we appreciate your patience and assure you that your order is progressing according to our production timeline.

Afloir accepts returns in accordance with our Returns Policy. Items must be unused, in original condition, and returned following our return instructions. Please refer to our Return Policy page or contact support for full details.

To request a return or exchange, please contact us at support@afloir.com within 30 days of delivery.

Our team will provide you with return instructions and the appropriate return address. Returned items must be unworn, unused, and in original condition with packaging.

To avoid delays, please follow the instructions provided by our support team when sending your return.

If you receive an incorrect product or size, please contact our customer support team at support@afloir.com. We will promptly review the issue and ensure it is resolved.

In some cases, orders may be shipped in separate parcels for efficiency. Please check your email, as you may have received a notification with multiple tracking details. Each parcel will include its own delivery note and tracking number.

If you believe an item is missing, please contact our Customer Care team at support@afloir.com with your order number and the name and quantity of the missing item. Our team will promptly investigate and ensure the matter is resolved as quickly as possible.

Your satisfaction is our priority, and we are always here to assist you.

If a delivery cannot be completed due to an incorrect address, refusal, or failed delivery attempts, the package may be returned to us or disposed of by the courier, depending on carrier and customs policies.

If the package is successfully returned, we will contact you regarding reshipment or refund options after applicable shipping, customs, and handling fees.

If the package is not recoverable or is destroyed by the courier or customs authorities, a refund or replacement may not be possible.

Please ensure your shipping details are accurate before placing your order.

Order changes or cancellations may be requested within 24 hours of purchase.

Once an order enters production or has been shipped, changes or cancellations may no longer be possible, particularly for handcrafted or made-to-order items.

To place an order, add your selected items to your cart, review your details at checkout, and confirm payment. Once completed, you will receive an Order Confirmation email with your order details.

Once your order has been shipped, you will receive a Shipping Confirmation email containing a tracking link. You can also track your order by logging into your My Account and selecting Track My Order.

Some Afloir products, particularly shoes, are handcrafted on order rather than mass-produced.

Each pair is made individually using premium materials and traditional techniques. This approach prioritizes quality, durability, and fit over speed.

Your Order ID can be found in your Order Confirmation email and in the My Account section of our website under your order history. Please have your Order ID ready when contacting our support team for assistance.

We recommend referring to the size guide available on each product page to find your best fit. If you are between sizes or need assistance, please contact our support team for personalized guidance.

No. Afloir does not store or have access to your full payment details. All transactions are securely processed through trusted, encrypted payment providers.

We accept major credit and debit cards, as well as other secure payment methods like Paypal available at checkout. Available options may vary by location.

Any customs duties, import taxes, or clearance fees imposed by local authorities are the responsibility of the customer.

Our Customer Service team is available Monday to Friday, during buiness hours, excluding public holidays. You may reach us anytime at support@afloir.com, and we will respond as soon as possible.