Shipping policy

At Afloir, we create thoughtfully crafted products and ship to customers in over 200 countries worldwide.
Because our products are made using different processes, shipping timelines vary by product category.

Please review the details below before placing your order.

SHOES — HANDCRAFTED ON ORDER

All Afloir shoes are handcrafted on order, not mass-produced.

Production Timeline

  • Standard production time: 15–25 business days

  • This includes leather selection, construction, finishing, and quality inspection

  • Production begins shortly after your order is confirmed

Each pair is made specifically for you. We do not rush craftsmanship, and production timelines cannot be expedited.

In some cases, orders may ship earlier if inventory is available.
However, all shoes should be expected to follow the standard made-to-order timeline.

SHIPPING TIME (AFTER PRODUCTION)

Once production is complete and your order is dispatched:

  • Orders ship within 1–3 business days

  • You will receive a shipping confirmation email with tracking details

Estimated transit times after dispatch:

  • United States & Canada: 6–15 business days
  • United Kingdom & Europe: 3–7 business days
  • Other International Destinations: 5–10 business days

Shipping times may vary depending on destination, carrier, and customs clearance.

APPAREL & NON-SHOE PRODUCTS

Non-shoe items such as apparel and accessories may be ready to ship.

  • Processing time: 1–3 business days

  • Shipping time varies by destination

If your order includes both shoes and non-shoe products, items may ship separately.
Tracking information will be provided for each shipment.

SHIPPING METHODS

We use reputable international carriers, including:

  • UPS

  • FedEx

  • Other trusted courier services

Carrier selection depends on destination, package size, and weight.

EXPEDITED SHIPPING

If expedited shipping is selected at checkout, it applies only to transit time after dispatch.

  • Expedited shipping does not reduce shoe production time

  • Expedited shipping fees are non-refundable

Made-to-order production timelines remain unchanged.

ORDER CHANGES & CANCELLATIONS

  • Orders may be modified or canceled within 24 hours of purchase

  • After 24 hours, processing or production may begin and changes cannot be guaranteed

  • Once shoe production has started, orders cannot be canceled

  • Certain order changes may be subject to a handling fee

Please contact us as soon as possible if you need assistance.

LOST, DAMAGED, OR UNDELIVERABLE PACKAGES

Once an order has been shipped:

  • Afloir is not responsible for delays caused by shipping carriers or customs authorities

  • Packages marked as “delivered” by the carrier are not eligible for refunds

  • Orders returned due to incorrect or incomplete addresses provided by the customer are the customer’s responsibility

In some cases, shipments that are refused, unclaimed, undeliverable, or held by local customs may be returned, abandoned, or destroyed by the carrier or customs authorities, depending on local regulations.

If a package is returned to us successfully, we will contact you regarding available options.
If a package is destroyed, abandoned, or not recoverable due to customs action, refusal, or address errors, Afloir cannot offer a refund or replacement.

Refused, unclaimed, or undeliverable packages may also be subject to restocking, return shipping, and customs fees where applicable.

Please ensure all shipping details are accurate before placing your order.

DEFECTIVE OR FLAWED PRODUCTS

We stand behind the quality of our craftsmanship.

If you experience a material or workmanship issue, please contact our support team so we can review the issue and assist with a replacement or store credit where appropriate.

CUSTOMS, DUTIES & TAXES

International orders may be subject to customs duties or import taxes.

  • These charges are determined by local authorities

  • Afloir does not control or collect these fees

  • Customers are responsible for any applicable customs charges

TRACKING & ORDER UPDATES

Once your order ships, you will receive an email containing your tracking information.

We believe waiting should feel informed, not uncertain.

IMPORTANT NOTES

  • Delivery timelines exclude weekends and public holidays

  • Shipping estimates are not guaranteed delivery dates

  • By placing an order, you acknowledge and accept Afloir’s production and shipping timelines

NEED ASSISTANCE?

If you have questions regarding your order or shipping timeline, please contact us:

📧 support@afloir.com

We’re always happy to help.